Frequently asked questions

• What is the quality standard of Peaco ribbons?

  Peaco ribbons are crafted from 100% premium polyester. Our products are engineered to meet professional standards for sheen and texture, ensuring a high-end finish for gift wrapping, crafts, and apparel.

• Are Peaco ribbons washable and colorfast?

  Yes, our ribbons feature high colorfastness under standard care. They are machine washable in cold or lukewarm water. To maintain lasting vibrance and prevent bleeding, we recommend avoiding harsh bleach or extreme high-heat treatment.

• What if the color or quality isn't what I expected?

  We stand by our creative essentials with a 30-day return policy. If you are not completely satisfied with the color or quality, you can return your order for a refund or exchange. Please note that return shipping costs are the responsibility of the customer unless the product is defective.

• Why does the ribbon color look different from the photo?

  We strive for the highest possible color accuracy in our photography. However, colors may vary slightly due to monitor settings and lighting conditions. For large projects, we recommend ordering a sample roll first to ensure a perfect match for your design.

• Where do you ship from and how long does it take?

  All Peaco orders are processed and shipped directly from our warehouse in Arkansas, USA. Most orders are dispatched within 1-2 business days, ensuring your creative materials arrive quickly and reliably for your upcoming projects.

• Can Peaco ribbons be used for professional gift wrapping and garment design?

  Absolutely. Our high-density polyester satin is specifically chosen for its balanced stiffness and soft sheen, making it ideal for holding shapes in luxury gift bows and maintaining durability in apparel decoration.

• Is the ribbon continuous on each roll?

  We strive to provide continuous lengths for all your creative projects. However, due to the technical nature of high-density weaving, a roll may occasionally contain industry-standard professional joins. This is a normal part of the manufacturing process for premium satin ribbons and does not affect the material's overall quality or durability.